PRIVACY POLICY

 

Woman Powerhouse
Last updated: 1 September 2026

The controller responsible for your personal data is:

Woman Powerhouse
Legal entity: Woman Powerhouse
Registered address: Gravestein 914, 1103BH, Amsterdam, The Netherlands
Chamber of Commerce (KvK): 65868838
Email: womanpowerhouse@outlook.com

In this Privacy Policy, "Woman Powerhouse", "we", "us" and "our" refer to the organisation responsible for processing your personal data.

If you have questions about this Privacy Policy or the way we process your personal data, you can contact us using the contact details above.

"Personal data" means any information that relates to an identified or identifiable individual.

Depending on how you interact with Woman Powerhouse, this may include information such as:
• your name;
• billing and delivery address;
• email address;
• telephone number;
• company name, where applicable;
• order and purchase information;
• payment and transaction information;
• account information;
• information you provide when contacting customer service;
• your marketing preferences;
• information about your interactions with our website;
• IP address;
• browser and device information;
• information about how you use our website;
• cookie and similar technology information;
• information you provide when participating in a promotion, competition, survey or other activity; and
• any other personal information you voluntarily provide to us.

We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.

We may collect personal data when you:
• visit or browse our website;
• purchase a product;
• create or use a customer account;
• provide information during checkout;
• request information from us;
• contact our customer service;
• subscribe to our newsletter or other marketing communications;
• participate in a promotion, competition or survey;
• submit a review or other content;
• interact with us through social media;
• accept or manage cookies on our website; or
• otherwise communicate or interact with Woman Powerhouse.

We may also automatically collect certain technical information when you visit our website, as described in our Cookies section below.

We process personal data only where we have a lawful basis for doing so under the GDPR.

Depending on the circumstances, the applicable legal basis may be:
• Performance of a contract – where processing is necessary to provide products or services you have requested, process your order or otherwise perform our agreement with you.
• Legal obligation – where we are legally required to process or retain certain information, for example for tax, accounting or regulatory purposes.
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
• Consent – where we ask you to actively consent to a particular processing activity, such as certain marketing communications or non-essential cookies.

Orders and purchases

When you place an order, we may collect:
• name;
• billing address;
• delivery address;
• email address;
• telephone number;
• order details;
• payment and transaction information;
• information necessary to process returns, refunds or customer service requests.

We use this information to:
• process and fulfil your order;
• arrange delivery;
• send order and shipping updates;
• process payments;
• provide invoices and receipts;
• process returns, exchanges and refunds;
• provide customer support;
• prevent and detect fraud; and
• comply with our legal and accounting obligations.

The primary legal bases are performance of the contract and compliance with legal obligations.

Customer accounts

If you create a customer account, we may process your name, email address, account details and information relating to your purchases.

We use this information to:
• provide and maintain your account;
• allow you to view your order history;
• make checkout easier;
• provide account-related communications; and
• provide customer support.

The legal basis is generally performance of the contract or, where applicable, our legitimate interests in providing and administering our online services.

Customer service

When you contact us, we may process the information you provide, including your name, contact details, order information and the contents of your communication.

We use this information to:
• answer your questions;
• resolve complaints;
• provide customer support;
• process returns and refunds;
• investigate issues; and
• maintain records of customer communications where necessary.

The legal basis may be performance of the contract, legal obligation or our legitimate interests, depending on the circumstances.

Marketing communications

If you subscribe to our newsletter or other marketing communications, we may use your name and email address to send you information about:
• Woman Powerhouse products;
• launches and collections;
• special offers;
• promotions;
• content;
• events; and
• other news that may be relevant to you.

Where consent is required, we will only send marketing communications after obtaining your valid consent.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us.

Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew your consent.

We may also send existing customers certain communications relating to products or services they have purchased where this is permitted under applicable law. You will always have an easy opportunity to opt out of such communications.

Website usage and analytics

We may collect information about how visitors use our website, including information such as:
• pages viewed;
• links clicked;
• browser type;
• device type;
• approximate location derived from technical information;
• IP address;
• date and time of visits; and
• interactions with our website.

We use this information to operate, secure and improve our website and, where permitted, to understand how visitors interact with our services.

The legal basis depends on the type of technology used. Certain essential technologies may be used because they are necessary for the operation of the website. Non-essential analytics or tracking technologies may require your consent.

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you select, this may include payment providers such as:
• Shopify Payments;
• Mollie;
• PayPal;
• Klarna; or
• other payment providers made available through our checkout.

We do not need to receive or store your complete payment card details when these are processed directly by the relevant payment provider.

Payment providers may process your personal data in accordance with their own privacy policies.

We use payment information to:
• process transactions;
• confirm payments;
• prevent fraudulent transactions;
• process refunds;
• maintain transaction records; and
• comply with legal and accounting requirements.

The applicable legal bases are generally performance of the contract, legal obligation and, where appropriate, legitimate interests in preventing fraud and protecting our business.

To deliver your order, we may provide relevant personal data to delivery, fulfilment and logistics providers.

This may include:
• your name;
• delivery address;
• email address;
• telephone number;
• order information; and
• information necessary to track or complete delivery.

We only provide the information reasonably necessary for the relevant service.

We may use carefully selected third-party service providers to operate Woman Powerhouse and provide our services.

Depending on the services we use, these may include:
• Shopify and Shopify-related services;
• payment providers;
• delivery and fulfilment providers;
• accounting and bookkeeping providers;
• email and newsletter providers;
• website hosting and IT providers;
• customer service tools;
• analytics providers;
• fraud prevention and security providers;
• advertising and social media platforms;
• professional advisers such as accountants, lawyers or consultants; and
• other suppliers that process personal data on our behalf.

We do not sell your personal data.

We may disclose personal data where this is necessary to comply with a legal obligation, respond to a lawful request from a competent authority, establish or defend legal claims, prevent fraud or protect the rights, safety or property of Woman Powerhouse or others.

Our website and online store are hosted and supported by Shopify. Shopify collects and processes personal data concerning access to and use of the website and store so that it can provide, secure, maintain and improve the e-commerce services used by Woman Powerhouse.

Information submitted through our website or checkout may be transmitted to and processed by Shopify and relevant service providers in countries other than the country in which you live. Depending on the Shopify settings and features we enable, Shopify may also process information about interactions with our store, other merchants and Shopify services to provide enhanced functionality, security, analytics, personalisation or advertising features. Where Shopify determines the purposes and means of such processing independently, Shopify is responsible for that processing and for responding to applicable privacy requests concerning it.

More information is available in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Requests relating to data processed by Shopify can also be submitted through the Shopify Privacy Portal at https://privacy.shopify.com/en.

 

Cookies and Similar Technologies

Woman Powerhouse uses cookies and similar technologies to operate and improve our website.

Cookies are small files or similar technologies that can store or access information on your device.

We may use the following categories:

Strictly necessary cookies

These cookies are necessary for the website or checkout to function correctly.

They may, for example:
• maintain your shopping cart;
• remember essential checkout information;
• maintain security;
• keep you logged in; or
• remember essential technical settings.

These cookies do not require consent where they are strictly necessary for a service you have requested.

Preference cookies

These cookies may remember choices such as language, region or other website preferences.

Where consent is legally required, we will request it before placing these cookies.

Analytics cookies

Analytics technologies may help us understand how visitors use our website and help us improve our services.

Depending on the technology and its privacy impact, we may need your consent before placing or using analytics cookies.

Marketing and advertising cookies

We may use advertising or tracking technologies to understand interactions with our marketing, measure advertising effectiveness or show more relevant advertising.

These technologies are non-essential and, where required by law, will only be activated after you have provided valid consent.

Your cookie choices

Where consent is required, you can accept or reject non-essential cookies through our cookie consent mechanism.

You can also withdraw or change your cookie choices at any time through the cookie settings available on our website.

Simply continuing to browse our website does not constitute consent to non-essential cookies.

The exact cookies and technologies used on our website may change as our website and service providers change. Our cookie settings should therefore be consulted for the current list of technologies.

Woman Powerhouse may maintain profiles or pages on social media platforms.

If you interact with us through social media, the relevant social media platform may collect and process personal data in accordance with its own privacy policy.

Where social media functionality is embedded into our website, the relevant platform may also process information about your interaction with that functionality.

We recommend reviewing the privacy settings and privacy policies of the relevant social media platforms.

We may use information about your interactions with Woman Powerhouse to make our communications, website and advertising more relevant.

For example, we may use information about:
• products you have purchased;
• products you have viewed;
• your interaction with our emails;
• your preferences; or
• your interactions with our website.

Where this involves tracking technologies or processing that requires consent, we will obtain your consent before carrying out that processing.

We will not use personal data in a manner that is incompatible with the purposes described in this Privacy Policy without providing appropriate information and, where required, obtaining your consent.

We do not currently use your personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning you.

We may use automated tools and artificial intelligence (AI) to support certain business activities, such as customer service, marketing, content creation, administrative tasks and website improvement.

We may also use profiling and automated analysis to better understand customer preferences and interests, improve our services and provide more relevant marketing or product recommendations.

If any changes are implemented, we will provide the information and safeguards required by applicable data protection law.

Woman Powerhouse uses Shopify and other service providers that may transfer, store or process personal data outside the European Economic Area. Where required, these service providers use approved safeguards, such as the European Commission’s Standard Contractual Clauses, to protect personal data.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

The applicable retention period depends on the type of information and why we need it.

Examples include:

Order and transaction information

We retain information required for our financial, tax and accounting administration for the period required by applicable law.

For Dutch tax administration purposes, certain business records must generally be retained for 7 years. Certain records may have longer retention requirements.

Customer account information

We may retain account information while your account remains active or for as long as reasonably necessary to provide the account-related service.

Where an account is no longer needed, we may delete or anonymise the relevant information unless we have a legal or legitimate reason to retain it.

Customer service communications

We retain customer service communications for as long as reasonably necessary to resolve the matter, maintain appropriate records and protect our legitimate interests, unless a longer period is required by law.

Marketing information

If you unsubscribe from marketing communications, we will stop using your information for the relevant marketing purpose.

We may retain limited information necessary to record your opt-out and ensure that we do not send you unwanted marketing communications in the future.

Cookie and consent information

Where necessary, we retain records of your cookie or marketing consent for as long as reasonably necessary to demonstrate that valid consent was obtained and to manage your preferences.

When personal data is no longer required, we will delete it or anonymise it where reasonably possible.

 

How We Protect Your Personal Data

We take reasonable steps to manage access to our systems and accounts, use appropriate authentication and security settings, and keep our service providers and security arrangements under review where appropriate.

Where we use third-party service providers to process or store personal data on our behalf, we select providers that offer appropriate security measures.

The security of your personal data may therefore also depend on the technical and organisational security measures implemented by the service providers we use, such as our e-commerce platform, payment providers, hosting providers, email and marketing platforms, and other technology providers.

No online service or electronic transmission can guarantee complete security. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security. We review our security measures from time to time and take appropriate action where necessary.

If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection law.

Where legally required, we will notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within the applicable statutory timeframe.

Where a breach is likely to result in a high risk to the rights and freedoms of affected individuals, we will also notify affected individuals where required by law.

Under applicable data protection law, you may have the following rights:

Right of access

You may request confirmation as to whether we process personal data about you and, where applicable, request access to that data.

Right to rectification

You may request that inaccurate or incomplete personal data be corrected.

Right to erasure

In certain circumstances, you may request that your personal data be deleted.

This right is not absolute. For example, we may need to retain certain information to comply with legal obligations.

Right to restriction of processing

In certain circumstances, you may request that we restrict the processing of your personal data.

Right to object

You may object to certain processing based on our legitimate interests.

You have an absolute right to object to the processing of your personal data for direct marketing purposes.

Right to data portability

Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, or request that it be transferred to another organisation.

Right to withdraw consent

Where we process your personal data based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of your privacy rights, please contact us at:

womanpowerhouse@outlook.com

Please clearly state which right you wish to exercise and provide enough information for us to identify your request.

We may need to verify your identity before providing access to or changing personal data. We will only request information reasonably necessary to verify your identity.

We will normally respond to a valid privacy request within one month of receiving it.

Where permitted by the GDPR, this period may be extended by up to two further months if the request is particularly complex or if we receive a large number of requests. If this happens, we will inform you of the extension and the reasons for it.

We will not normally charge a fee for exercising your privacy rights. However, where permitted by law, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

If you have a concern about the way we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.

Please contact us at:

womanpowerhouse@outlook.com

You also have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens.

Our website and products are not specifically directed at children.

We do not knowingly collect personal data from children where doing so would be unlawful.

If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can investigate and take appropriate steps.

Please contact us at:

womanpowerhouse@outlook.com

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave the Woman Powerhouse website, we recommend reviewing the privacy policy of the relevant third party before providing personal data.

We may update this Privacy Policy from time to time.

Changes may be necessary when:
• our products or services change;
• we introduce new technologies;
• we begin using new service providers;
• applicable laws or regulatory requirements change; or
• our data processing practices change.

When we make material changes, we will take reasonable steps to bring those changes to your attention.

The latest version will always be published on this page.

Last updated: 1 September 2026

If you have questions about this Privacy Policy, your personal data or the way Woman Powerhouse handles privacy, please contact:

Woman Powerhouse
Legal entity: Woman Powerhouse
Registered address: Gravestein 914, 1103BH, Amsterdam, The Netherlands
Chamber of Commerce (KvK): 65868838
Email: womanpowerhouse@outlook.com

We take privacy seriously and will treat privacy-related questions and requests with care and confidentiality.